As the company’s distribution needs grew, their existing 3PL provider could no longer keep pace. With limited warehousing space, they faced issues with coverage, efficiency, and visibility. To better serve mix of retail partners, specialty distributors, and direct-to-consumer (DTC) channels, the company required more than warehousing, they needed a national, tech-enabled partner with deep omnichannel experience – a strategic logistics partner that could scale with them.
Source Logistics helped in several ways:
| Key Challenges | Source Solutions |
| Limited geographic coverage with only two warehouses | National scale achieved via 25+ Source Logistics warehouse locations, including strategic West Coast operations near Los Angeles |
| Inability to meet strict West Coast fulfillment timelines | Reliable fulfillment from LA-area facility, reducing lead times and meeting tight SLAs |
| Lack of support for both B2B and DTC shipping | Integrated B2B pallet shipping and flexible e-commerce pick & pack workflows |
| Insufficient tech integration and inventory visibility | Real-time inventory tracking and order automation via NetSuite ERP and Source’s warehouse management system |
| Inconsistent handling of promotional kits, displays, and retail requirements | Event inventory management and strict retail compliance services including labeling, lot tracking, and quality control |
With Source Logistics, this pet brand has transformed its fulfillment operations from a bottleneck into a competitive advantage. The partnership has enabled true omni-channel support with faster delivery, improved brand control, and full visibility across all channels, keeping them responsive, reliable, and ready for growth.
“Source Logistics has been instrumental in helping us scale our fulfillment while maintaining the service and quality our customers expect. Their national reach, tech integration, and hands-on service give us confidence at every step.”
—Operations Team
Contact Source today to learn more about our tailored 3PL solutions.